ESM Solutions Corporation Professional Services delivers an effective and efficient implementation of our electronic sourcing and procurement tools. Professional Services offers a robust methodology that allows each customer to direct the depth and breadth of the product offerings throughout the organization. From requirements gathering, to data analysis, project management, and customized training programs, the Professional Services team is there to support the unique needs of each customer. Equipping each customer with the tools to conduct “train the trainer” sessions allows you to control both the speed and the cost of user adoption within your organization. On-line or on-site, Professional Services is there to ensure that our solutions work for you.

These implementation tools, combined with our toll free Customer Care line, guide you through a fully satisfying implementation process. Customer Care covers support for your e-Procurement solutions, support for your suppliers, 7x24 solution access requiring only a web browser and Internet access, and maintenance that provides no-upgrade access to the latest features and problem-free solutions.

For more information about Service & Support, please fill out our Request for Information form, or send an e-mail to support@mercurycommerce.com, or call (877)969-7246 prompt 3.